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Participates in the hiring and training of staff.
Work with department managers to make sure that work and schedules are organized correctly.
Work with department managers to ensure that performance evaluations are conduced in a timely and constructive manner.
Handles discipline and termination of employees as needed and in accordance with company policy.
Site and people management ensuring the efficient operation of the local office
Establishes quantitative and qualitative metrics, guidelines, and standards by which the companys efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
Reviews, analyzes, and evaluates business procedures.
Implements policies and procedures that will improve day-to-day operations in Customer Support, Payment Processing and Fraud Management.
Ensures work environments are adequate and safe.
Communicates and explains new directives, policies, or procedures to all staff; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
Improves customer service and satisfaction through policy and procedural changes.
Leads coordination and integration of efforts among local and global operation divisions to produce smoother workflow and more cost-effective business processes.
Projects a positive image of the organization to employees, customers, industry, and community.
Performs other related duties as assigned.
|Experience||6 - 7 Years|
|Salary||50 Lac & above P.A.|
|Industry||Manufacturing / Production / Quality|
|Qualification||Professional Degree, B.A|
|Key Skills||Superior verbal and written communication skills Superior managerial skills Excellent analytical decision-making and problem-solving skills|
|Contact Person||Hasan Shah|
|Address||Balaji Towers, Road No 13|